JBF Travel Northwest
Booking, Cancellation, Refund, Privacy Policy & Terms and Conditions

Effective Date: 1 December 2025

1. Booking Policy

All bookings made with JBF Travel Northwest (“JBF Travel Northwest”, “we”, “us”, or “our”) are subject to availability and the terms and conditions applicable to the selected travel service, including accommodation, transportation, tours, activities, and other travel arrangements.

A booking is considered confirmed only after the required payment has been received and confirmation has been issued by JBF Travel Northwest.

Customers are responsible for providing accurate and complete information when making a booking, including passenger name, contact details, travel dates, and any other information required by the relevant travel provider.

Any errors or changes to passenger information should be reported to us as soon as possible. Additional charges may apply for amendments or corrections, depending on the terms imposed by , tour operator, transportation provider.

Prices and availability are subject to change until a booking has been confirmed. Once confirmed, the applicable price will be stated in the booking confirmation, subject to any additional charges or changes permitted under the applicable supplier's terms.

Customers are responsible for ensuring that they hold all documents required for their journey, including valid passports, visas, permits, travel insurance, and any health or entry documentation applicable to their destination.

2. Cancellation Policy

Cancellation requests must be submitted to JBF Travel Northwest in writing using the contact details provided at the time of booking.

Cancellation terms vary depending on the travel service booked and the conditions imposed by the relevant supplier. Some bookings may be fully or partially refundable, while others may be non-refundable.

Any applicable cancellation fees will be communicated to the customer where reasonably possible and will be deducted from any amount eligible for refund.

If a customer fails to travel without cancelling the booking in accordance with the applicable cancellation terms (“no-show”), the booking may be treated as fully non-refundable.

Where a supplier imposes cancellation charges, those charges may be passed on to the customer.

JBF Travel Northwest cannot guarantee a refund where the supplier's terms state that the booking is non-refundable.

Cancellation requests are subject to the date and time on which the request is received. Customers should therefore contact us as soon as they know that they need to cancel their booking.

3. Refund Policy

JBF Travel Northwest operates the following refund policy for cancellations and no-shows:

Cancellation 24 hours or more before the agreed pick-up time: 100% refund of the amount paid.
Cancellation between 12 and 24 hours before the agreed pick-up time: 50% refund of the amount paid.
Cancellation less than 12 hours before the agreed pick-up time: 25 % refund of the amount paid.
Cancellation less than 6 hours before the agreed pick-up time or a no-show: No refund 0%.

Airport Pick-Ups – No-Show Policy

For airport pick-ups, the customer will be considered a no-show if they do not make contact with JBF Travel Northwest within 1 hour after the actual arrival time of the flight, provided that the flight has arrived and no communication has been received from the customer.

If the customer fails to contact JBF Travel Northwest within this one-hour period, the booking will be treated as a no-show and no refund will be issued.

Customers are therefore strongly advised to contact JBF Travel Northwest as soon as possible in the event of any flight delay, change, baggage issue, or other circumstance that may affect the agreed pick-up time.

Non-Airport Pick-Ups – No-Show Policy

For pick-ups that do not take place at an airport, the customer will be considered a no-show if they have not arrived or made contact with JBF Travel Northwest within 30 minutes after the agreed pick-up time.

After this 30-minute waiting period, the booking will be treated as a no-show and no refund will be issued.

JBF Travel Northwest reserves the right to apply the applicable cancellation and no-show charges in accordance with this policy. Any refund due will be processed to the original payment method where reasonably possible, subject to applicable processing times.

This policy applies unless otherwise agreed in writing or where a different refund entitlement is required by applicable law.

4. Privacy Policy

JBF Travel Northwest respects the privacy of its customers and is committed to protecting personal information.

We may collect personal information necessary to provide travel services, process bookings, communicate with customers, arrange payments, and comply with applicable legal or regulatory requirements.

Depending on the services requested, information collected may include:

Full name and contact details;
Payment and billing information;
Travel dates and destinations flights number;
Special requests or accessibility requirements;
 

Personal information may be shared with relevant third-party suppliers where necessary to arrange and provide the requested travel services.

We may also share information with payment processors, technology providers, professional advisers, insurers, government authorities, or other service providers where reasonably necessary or legally required.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, legal, regulatory, and administrative obligations.

Customers may have certain rights in relation to their personal information depending on the applicable data protection laws. Requests concerning personal information may be submitted to JBF Travel Northwest using our official contact details.

We do not knowingly collect personal information from children except where necessary to arrange travel services requested by a parent, guardian, or authorised adult.

5. Terms and Conditions

By making a booking with JBF Travel Northwest, the customer confirms that they have read, understood, and accepted these terms and conditions and any additional terms applicable to the specific travel service purchased.

JBF Travel Northwest acts as a travel agent and/or travel service provider, depending on the nature of the booking. Where services are provided by third-party suppliers, those suppliers may have their own terms and conditions, which may also apply to the booking.

Customers are responsible for checking the details of their booking and notifying JBF Travel Northwest promptly of any errors.

JBF Travel Northwest is not responsible for losses, delays, cancellations, schedule changes, disruptions, or service failures caused by airlines, hotels, transportation providers, tour operators, governments, airports, weather conditions, strikes, natural disasters, pandemics, security events, or other circumstances beyond our reasonable control.

Nothing in these terms and conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

Customers are responsible for complying with all immigration, passport, visa, customs, health, and entry requirements applicable to their journey.

Travel insurance is strongly recommended. Customers should ensure that their insurance provides appropriate cover for cancellation, medical expenses, baggage, delays, and other risks relevant to their trip.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These terms and conditions may be updated from time to time. The version applicable to a booking will generally be the version in effect when the booking was made, unless otherwise required by law or agreed with the customer.

6. Customer Responsibilities

Customers agree to:

Provide accurate information when making a booking;
Pay all applicable charges by the required deadlines;
Notify JBF Travel Northwest promptly of any changes or problems relating to their booking.

7. Complaints and Customer Support

JBF Travel Northwest aims to provide a high standard of customer service.

If a customer has a complaint regarding a booking or travel service, they should contact us as soon as possible, providing the booking reference and relevant details.

We will review the matter and, where appropriate, liaise with the relevant travel supplier to seek a reasonable resolution.

8. Contact

For booking enquiries, cancellations, refunds, privacy requests, or complaints, please contact:

JBF Travel Northwest
Email: info@jbftravelnorthwest.co.uk
Telephone: 01512942519 / 07858349430

These policies should be read together with any specific terms and conditions provided at the time of booking.